Building rapport – Making the connection
I dislike the word sales. And I’ve worked in and around sales and marketing for over a quarter of a century. Selling still works sure. People sell stuff all the time. Call centres operate globally, media ads still scream in desperation at us. People still go...
How are you? The lost art of enquiry.
Recently, I got a job enquiry call from a man who spent his life in sales and marketing. We exchanged hellos, then he launched straight into telling me about his professional career. This surprised me. As I believe connection is fundamental to success in personal and...
Holding space. Listening as a practice.
Everybody knows there is a difference between listening to respond, and hearing somebody. Guilty of the former here. Like only always. That’s how we’ve all been conditioned. We listen to respond. It starts in school. “Answer please.” We absorb...
Procrastination – how to get out of your own way.
Its the classic old gag. Why do something today you can put off until tomorrow. Except tomorrow never comes. And yesterday’s jobs pile up. You lose momentum, opportunity, self esteem and ultimately direction when dedicated to procrastination. Days, weeks, months...
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